| Escalation tracking software is used to keep a current status of each of your critical customer sites. It can be customized to fit small or large companies and each of your products can be
mapped to set of users that can be notified when the status changes. |
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| What our customer's say - We use the escalation tracking database because
critial problems that surfaced in the field were not being brought to the attention of our factory. Now anyone in the world including our dealers can
make our factory aware of problems before they get out of hand. - Jim Tang, tech support manager
- My boss gave me the task of updating a report that listed our most critical field problems. I spent hours calling and e-mailing
to get the most current status of problems used to generate our weekly field report. Now everyone submits the update though the escalation database and report
is generated with a click of the button - Mary Tompson, executive assistant |
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| Workflow |
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Problem/Defect is logged - A problem is logged internally or
externally by a customer or someone within your company about a
product you sell. |
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Problem Notification and organization- Notification of the problem is
sent out to a list of people configured to be the focal point for the
productline of this model. The list of users can be someone within your
company or key personnel at your vendor familiar with the product you
distribute. |
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Tracking of problem resolution- All updates are tracked withing the the
database so that all internal personnel and vendors are kept up to date on the
problem status. The form provides a bridge between a distibutor and
vendor without having access to complicated accounting systems. |
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