| Creating a new Escalation |
| New escalations are submitted usually by field personnel or internally. There is also a form for submitting complaints from a customer complaint form easily integrated with your web site. |
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| Creating a new Escalation |
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Defect/Complaint is submitted by customer or internally |
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Defect/Complaint triggers notification designated people configured to have
responsiblity for the product |
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Issue reviewed by responsible parties and approved |
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Item Appears on internal web site if approved |
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