| E-mail notification that is intelligent |
| E-mail auto notification can be very useful or very annoying. Blanket E-mails of of entire groups can clutter up your e-mail of those not
necessarily involved with the problem. The Escalation tracking application allows E-mail notification to be configured for an individual escalation or based on the personnel associated with the product or group of products. |
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| E-mail Autonotification |
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Users can manage through their profile which escalations they would like to be
notified. |
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Notifications can be generated when new issues arise or when an existing one is
updated |
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E-mail is configured and managed through the web interface |
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